Delivery method
Mail delivery [Yu-Packet (with tracking number) / Kuroneko Yu-Mail (without tracking number)] (delivered to your mailbox, delivery as soon as tomorrow, no date/time specification)
Delivery by courier (shortest delivery tomorrow not available, date and time specified available) Custom-made items from JewelryDIANA
Mail delivery [Same-day shipping] (Posted to your address, delivery by tomorrow is not possible, date and time cannot be specified)
Delivery by courier (Delivery as soon as tomorrow available, date and time specified available) *Please select this option if you are in a hurry. Please write your desired date and time in the request field in the cart.
Delivery company: Japan Post / Yamato Transport / Sagawa Express *Please note that customers cannot specify the delivery company.
We will notify you by "Shipping Notification Email" when your order is shipped.
Delivery by courier (shortest delivery tomorrow not available, date and time specified available) Custom-made items from JewelryDIANA
Mail delivery [Same-day shipping] (Posted to your address, delivery by tomorrow is not possible, date and time cannot be specified)
Delivery by courier (Delivery as soon as tomorrow available, date and time specified available) *Please select this option if you are in a hurry. Please write your desired date and time in the request field in the cart.
Delivery company: Japan Post / Yamato Transport / Sagawa Express *Please note that customers cannot specify the delivery company.
We will notify you by "Shipping Notification Email" when your order is shipped.
○ Regarding long-term absence or refusal to accept cash on delivery * The storage period for cash on delivery is approximately one week from the shipping date.
If you are not at home, please contact the shipping company immediately using the tracking number provided at the time of shipment to request redelivery.
If the storage period has expired, the product will be returned to our store.
Please note that if you wish to have the item resent, you will be required to pay a re-shipping fee.
If you are not at home, please contact the shipping company immediately using the tracking number provided at the time of shipment to request redelivery.
If the storage period has expired, the product will be returned to our store.
Please note that if you wish to have the item resent, you will be required to pay a re-shipping fee.
*Regarding our response to nuisance behavior: If you cause inconvenience or damage to our store or a bona fide third party through malicious orders such as "prank orders," "impersonation orders," "unknown location," or "refusal to accept," we will file a police report and take legal action.
☆Customers who engage in the above behavior will be prohibited from shopping at our store.
We will also charge you for shipping costs and other expenses incurred by our store.
☆Customers who engage in the above behavior will be prohibited from shopping at our store.
We will also charge you for shipping costs and other expenses incurred by our store.
postage
Mail delivery costs 398 yen nationwide, and shipping is free if the total product price (excluding optional product prices and gift wrapping fees) is 3,000 yen or more.
Delivery by courier costs 980 yen.
*However, if the total product price (excluding optional product prices and gift wrapping fees) is 11,000 yen or more and you choose delivery by courier, shipping will be free.
*During events, the service will be provided under applicable conditions.
*Customers ordering from Hokkaido or Okinawa will be charged an additional relay fee of 490 yen.
*Customers ordering from remote islands will be charged actual cost.
*For items that require additional shipping charges, the additional shipping charges listed on each product page will be required.
Delivery by courier costs 980 yen.
*However, if the total product price (excluding optional product prices and gift wrapping fees) is 11,000 yen or more and you choose delivery by courier, shipping will be free.
*During events, the service will be provided under applicable conditions.
*Customers ordering from Hokkaido or Okinawa will be charged an additional relay fee of 490 yen.
*Customers ordering from remote islands will be charged actual cost.
*For items that require additional shipping charges, the additional shipping charges listed on each product page will be required.
Regarding delivery time
If you pay by bank transfer or carrier payment, we will generally ship your order within 10 business days after confirming your payment.
・If you use credit card payment, cash on delivery (Sagawa Express e-Collect, Yamato Transport Takkyubin Collect, Japan Post Collect Service), convenience store payment, or Pay-easy, we will generally ship your order within seven days of receiving approval from the payment company.
-For custom-made (handmade) products, it usually takes around 10 business days to be delivered after payment is completed.
Please note that it may take a few days if there are consecutive holidays such as public holidays.
-We have secured a certain amount of stock for products that are experiencing a high volume of orders (especially ultra sale items), but we are constantly receiving shipments from overseas manufacturer factories to our logistics center to replenish our stock.
We apologize for the long wait, but please note that we will ship products in the order in which customers place their orders.
In addition, the delivery date may vary depending on the logistics situation from the overseas manufacturer's factory to our store.
As a guideline, it usually takes around 2 weeks for delivery.
Please note that it may take a few days if there are consecutive holidays such as public holidays.
・Pre-order items will be shipped at the time stated on the product page. (Please note that some items cannot be shipped on a specified delivery date, so please check the product page.)
If you purchase two or more items, all items in your cart will be shipped together once they are all in stock.
・If you use credit card payment, cash on delivery (Sagawa Express e-Collect, Yamato Transport Takkyubin Collect, Japan Post Collect Service), convenience store payment, or Pay-easy, we will generally ship your order within seven days of receiving approval from the payment company.
-For custom-made (handmade) products, it usually takes around 10 business days to be delivered after payment is completed.
Please note that it may take a few days if there are consecutive holidays such as public holidays.
-We have secured a certain amount of stock for products that are experiencing a high volume of orders (especially ultra sale items), but we are constantly receiving shipments from overseas manufacturer factories to our logistics center to replenish our stock.
We apologize for the long wait, but please note that we will ship products in the order in which customers place their orders.
In addition, the delivery date may vary depending on the logistics situation from the overseas manufacturer's factory to our store.
As a guideline, it usually takes around 2 weeks for delivery.
Please note that it may take a few days if there are consecutive holidays such as public holidays.
・Pre-order items will be shipped at the time stated on the product page. (Please note that some items cannot be shipped on a specified delivery date, so please check the product page.)
If you purchase two or more items, all items in your cart will be shipped together once they are all in stock.
●Regarding inventory sharing among our stores, we pay close attention to inventory management, but since inventory is shared among our stores, there may be rare cases where we sell out. Please note this in advance.
If we find out that you have sold more than you paid, we will contact you by email.
If we find out that you have sold more than you paid, we will contact you by email.
●Regarding the cooling-off period, the cooling-off period is a system that applies to door-to-door sales, etc., but there is no obligation to apply it to mail order sales.
Our store is a mail order business where customers can make their own decisions and understand and confirm the details of their purchase, so the cooling-off period does not apply.
Our store is a mail order business where customers can make their own decisions and understand and confirm the details of their purchase, so the cooling-off period does not apply.
Regarding overseas deliveries
We also welcome orders from overseas. Separate shipping fees apply, so please contact us for more information.
